5 things I came across during the course of the week I thought interesting enough to share… and comment on.
Personally, I don’t know why anyone should be surprised that delivering results has come back into fashion. The only surprise is it went out of fashion in the first place.
Yes, well, if getting more innovation was all about deploying a tool… unfortunately (and as is quite usual with Microsoft), there is much focus on tech, the processes that support tech, and the selling of tech, but very, very little on the people. Innovation is firstly a people business.
The always excellent Jeffrey Phillips on the reasons people who do innovation for a living don’t get the same level of respect as, say, marketers or accountants.
“If you really want to foment a design revolution in your organization, have the wit and courage to ban requirements from every systems, process and innovation proposal made to top management”
If only it were possible, having moved to use cases, to then have enough great designers around to turn them into something customers would love. Great designers are quite a rare commodity, I’ve found.
5. Gadget envy
Paul Clarke reports that a local council in the UK has deployed iPads in its bin lorries rather than using more traditional paper based recording. Apparently the UK Tax Payer’s Alliance is all up in arms about it, and I have to say this is typical of the ridiculous British attitude to the public sector. I mean, when I was at DWP, there was a huge hoopla because we’d dared to create an iPhone app. Apparently, poor people can’t afford iPhones, so we shouldn’t have built something for a “premium” phone. This, despite the fact that a significant percentage of the clientele of that particular agency have iPhones.
The point is, there is too much public accountability in the public sector now. So much that people can hardly get anything done for fear of public retaliation.
There. I’ve said it.