Thank you so much for reviewing the initial designs for our latest proposition. As you know, we need to be in the market with it as soon as possible, because DownTheRoad bank is taking share from us. In fact, their latest offer is so compelling that our rate of churn has gone through the roof. Everyone agrees that our proposition will reverse that trend, so we’re pretty excited about getting it out the door. In fact, getting it out the door is pretty much a mission-critical thing for us, right now, if we want to stay in business.
So we were surprised to discover that you’d rejected the design as “not strategic”. Yes, we know we’re wanting to use technology that’s not on your roadmap, but your strategic platforms are too expensive and destroy our business case. Actually, we don’t really understand how a technology platform could be strategic anyway, because it is all just pipes and wires to us. We thought strategic things had more to do with market level outcomes for our business than technology sourcing decisions.
Thank you for your comments and recommendations on what we should do to get your approval, by the way. They were illuminating, but illustrate a fundamental disconnect between your objectives and ours. For example, we don’t think we should have to pay for a “business process management” platform or implement “service orientation” so that future propositions that might come along have lower costs. If you want to build out “cool” architecture, you must find your own way to fund the bits and pieces that you need, rather than loading us up with costs.
Actually, we’re still burned from the last time you did that to us, when you told us that “multichannel integration” would give us all the competitive advantage that we needed. It didn’t give us anything very much, but we suppose you got some “cool” bits or architecture. Anyway, once bitten, twice shy.
But even more surprising than all this was the discovery that even if we agreed to everything you want, we will then have to face an Architectural Council who have the power to overturn everything and send us back to the drawing board. Considering the constitution of this “council” is anyone who has a view on anything, we’ve heard on the grapevine pretty much no decisions get made ever. Apparently you all argue for hours over definitions of things such as TOGAFs and whether your “strategic” statements are correct or not. Its all so very ivory tower. Herds of elephants must have been destroyed in the process.
You’ll forgive us, I hope, for ignoring Architecture for now. Our need is so very urgent that we don’t feel we have a lot of choice. Actually, we do have a choice, because our vendor says they’ll host the entire thing for us, for much less cost that we’re forecasting ourselves. We’ve decided to ask them to do that, because it seems easier and quicker.
We therefore assume that as we will not be touching anything that uses internal IT, we are not subject to architectural sanction. All you have to do is provide us a bit of an internet connection, and we’ll be fine.
Thank you so much for your consideration our proposition, and we look forward to working with you again when you have caught up with business reality.
New Propositions Team.