Optimising customer experience

The Friday just gone, in a blast from the (near) past, I attended Getronics Financial Services Forum. This is an annual event at which bankers come together to discuss a key strategic issue for the industry. This year, the theme was "Managing the Customer Experience", and the stand out presentation was from Peter Georgi, Director […]

Merger Pain and Gain

So many people have commented now on the Barclays-ABN thing. All are focusing on the synergies that the group will gain from being in the top four banks in the world. And I’d be lying if I said that all of us in the financial services industry (both on the customer and vendor side) aren’t […]

What’s the big deal with mobile?

Banking on your mobile phone. Hasn’t it been interesting to watch the various reports coming from all directions about the pending, almost-there, any-day-now launch of the new Citibank mobile banking service? There have been sneak previews, scoops based on early trials in the Philippines, and analysis of terms and conditions changes coming from the bank. […]

The value of bank services

As I mentioned a week and a bit ago, I’m presently on holidays, traveling the Nile. It is very Agatha Christie, and in fact, I have visited the two colonial style hotels (one in Aswan, the other in Luxor) where that worthy did her research for the classic book. Thankfully, noone has been murdered yet in […]

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